If you are having technical difficulties please read through our Q&A's before submitting a technical support ticket. Most common problems can be answered in this section by simply reviewing our general Q&A's.
If you have read through all the Q&A's and the answer you are looking for has not been found please use the following link to submit a question to our technical support department.
Technical Support
http://www.x-tremescooters.com/support/
To view the Q&A's please click on the model in regards.
X10 Electric Scooter
X150 Sea Scooter - Coming Soon
X250 Electric Scooter - Coming Soon
X360 Electric Scooter
X500 Electric Scooter - Coming Soon
XG499 Gas Scooter
XG505 Gas Scooter - Coming Soon
XP489 Gas Pocket bike
XP490 Gas Super bike
EP700 Electric Pocket bike - Coming Soon
X10 Electric Scooter Solutions:
1. My scooter is not working at all.
Check to make sure all switches are on.
2. All switches are on and the scooter still does not work.
If the battery is charged and the key or toggle switch has been checked to make sure it is in the on position and all of the wiring looks normal it is possible that the controller unit has went out. The controller unit can be easily replaced by contacting our tech support team via Email. Click Here. Before e-mailing tech support or calling them, take a quick look at the white quick release connectors that are on the wires coming out of your controller under the foot plate at the front of the scooter. Make sure none of the wires have came unplugged.
3. I took the scooter out of the box and it was dead on arrival.
We have a safety kill switch built into the X-010 brake handle. During shipment the safety switch sometimes becomes engaged. This is a simple one time fix. Simply loosen up the brake adjustment just a little on the handle bar by turning the brake adjuster on the brake handle in towards the brake handle. This will loosen the tension on the adjustment and safety switch and your scooter will start to work perfectly. You can test the safety switch by putting your scooter on a bench so the rear wheel is not contacting the ground to prevent an accident, then follow the wires coming out of the brake handle down under the foot plate, look on the left side of the battery's under the foot plate and you will find those wires plugged into a plug. Simply unplug those wires marked Brake, then twist the throttle with the switch turned on and the rear wheel will start to spin. This is a good way to eliminate the safety switch as being the problem. Make sure you plug the safety switch back in after doing this test to prevent future accidents while riding the scooter.
4. My batteries are not charging:
If your models is X-010 ver2 you must have the toggle switch that is located on the side of the frame turned on. If the toggle switch is not turned on the scooter cannot be charged. There is a bright yellow sticker next to the toggle switch that indicates to turn on the switch when you are ready to charge the scooter. Make sure to turn the switch off after you are done charging it. This will prevent the batteries from becoming drained if the scooter is not used for more than 3 or 4 weeks at a time. The switch on the handle grip does not need to be turned on in order to charge the scooter.
If this does not fix the problem, remove the 4 screws to the footplate, then remove the footplate on the scooter. Check the connectors coming out of the small controller located at the front of the scooter. Make sure that all of your wires are connected together and also check to make sure the wires going to the batteries are connected properly.
If nothing works then Click Here to e-mail our technical support team and they will help you resolve the problem.
The above possible problems are the only problems we have had with the X-010 model and we have had only a very few of these problems. If you experience any other problems please e-mail our support team by clicking here. Make sure you have the serial number of your scooter written down and ready for our support team member.
Click here to view the X-010 wire diagram in .JPG image. Note, this is not the wire diagram for X-010ver2 models.
Click here to print A new owners manual in Adobe PDF.
X360 Electric Scooter Solutions:
1. Q: I took the scooter out of the box and it was dead on arrival.
A: We have a safety kill switch built into the X-360 brake handle. During shipment the safety switch sometimes becomes engaged. This is a simple one time fix. Simply loosen up the brake adjustment just a little on the handle bar by turning the brake adjuster on the brake handle in towards the brake handle. This will loosen the tension on the adjustment and safety switch and your scooter will start to work perfectly. You can test the safety switch by putting your scooter on a bench so the rear wheel is not contacting the ground to prevent an accident, then open the battery cover and find the wires marked Brake, unplug that connector from the other connector, then twist the throttle with the key turned on and the rear wheel will start to spin. This is a good way to eliminate the safety switch as being the problem. Make sure you plug the safety switch back in after doing this test to prevent future accidents while riding the scooter.
2. Q: My fuse is blowing out often.
A: Check the fuse to make sure it is a 30 AMP fuse that you have installed. Any thing less than 30 AMPS and the fuse may blow. The fuse is located under the battery cover in an orange or red fuse holder. Turn off the key to the scooter. Pull the fuse out of the rubber fuse holder. Look at the center of the fuse through the plastic, if the metal fuse inside is broken and burnt, simply replace the fuse with a 30 AMP fuse. This fuse is a standard automotive type fuse and you can get a replacement at any auto parts store or wal-mart store.
3. Q: My scooter has a flat tire.
A: We sell new tubes for each scooter we sell. Click Here to visit our parts page and order a new tube. Wal-Mart also carries the correct size tube for around $6. Make sure that when you remove the old tube that you carefully check inside the tire for the sharp object that popped your tube and remove it from the tire before you reinstall the new tube. Inflate your new tire to 40 LBS or more depending on the weight of the rider.
Click here for our complete trouble shooting guide.
Click
here for 2006 X-360 step by step assembly instructions
Click here to print A new owners manual in adobe PDF.
Click here to view the X-360 wire diagram in .PDF format
Click here to view the X-360 wire diagram in .JPG image
Click here to view the X-360 dash wire diagram in .JPG image
Click here to learn how to work on your X-360. This page will teach you how to troubleshoot any problems that you might experience. This page can also be helpful to owners of other brands that look very similar to the X-360. Please feel free to browse, print or take any information that you need for your scooter.
At this time their are no known problems with the X-360 Model. We will update this page as necessary. If you have any further questions about a problem you are having please e-mail our support team by clicking here
XP490
Gas Super bike Solutions:
Learn how to work on your XP-490 Super Pocket Bike Scooter. This page will teach you how to troubleshoot any problems that you might experience. This page can also be helpful to owners of other brands that look very similar to the XP-490. Please feel free to browse, print or take any information that you need for your scooter.
Click here to print out a new owners manual in Adobe PDF.
Click here if your pocket bike electric starter will not work but it starts using the pull starter.
Click here if your pocket bike will not start by using the pull starter or the electric start.
Click here to learn how to change your spark plug. Also learn how to check your spark plug.
Click here to test your starter by by-passing the solenoid to check if the starter is good or bad.
Click here to adjust both chains on your 49cc gas super pocket bike.
Click here to change out your pull starter.
Coming soon, How to change out a faulty clutch
XP489
Gas Pocket bike Solutions:
Learn how to work on your XP-489 Mini Racing Pocket Bike Scooter. This page will teach you how to troubleshoot any problems that you might experience. This page can also be helpful to owners of other brands that look very similar to the XP-489. Please feel free to browse, print or take any information that you need for your scooter.
Click here to print out a new owners manual in Adobe PDF
XG499 Gas Scooter Solutions:
The
new XG-499 gas powered chrome scooter technical
support pages will be available here soon. This model
is brand new and was released in December 2005. At this
time, we have no known problems with this bike, however
we will post support messages and quick fixes here soon.
We also like to have our readers send us suggestions on how to improve our technical support help pages. If you would like to write up A solution for another possible problem you feel other readers could benefit from, please e-mail us now and tell us about it. We may add your suggestions to our support pages.
Click here to view step by step assembly
instructions for model XG-499
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